Terms & Conditions
Ocean Outriggers proudly stands behind the products and the quality brand names we represent.
If you are not satisfied with any item you receive - for any
reason, we will gladly take back the item and refund your original
purchase price -- no questions asked -- for 30 days. Simply return the
invoice and item to us in its original condition for a full product
refund. (No returns on sized, modified, altered, damaged or broken goods).
So when you get a package from us, scrutinize the item just as we
have when we got it, and when we shipped it to you.
Make sure it is what you ordered. Check the features and functions. If it doesn't bounce or whatever, we'll make it right within 30 days.
You'll need to obtain a Return Authorization number from us - then ship the gear back. It's pretty straightforward. Please contact us by email at firstname.lastname@example.org so we can take care of you.
In the unlikely event that we shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax (if applicable), original shipping costs.
Ship returns to:
Open Ocean Outriggers
Attn: Returns / Exchanges
302-1131 Barclay Street
Vancouver, BC Canada V6E 1G8